This policy applies to all purchases from the SAS Shop, operated by Status Technologies Pty Ltd trading as Status Awareness Systems (ABN 36 145 884 626).
Change of mind
We do not offer refunds, returns or exchanges for change of mind. Please choose carefully and check vehicle fitment before ordering — if you are unsure which antenna, mount, wiring loom or installation kit your vehicle requires, contact us before you buy.
Without limiting the above, change-of-mind returns will not be accepted where:
- the product has been fitted to a vehicle, used, or taken to or used at an event;
- packaging, cables, fixings or accessories are missing, opened or damaged;
- the product was purchased for a specific event which has since taken place.
Damage waivers
Damage waiver products relate to specific hire equipment and events. Once the relevant event has commenced, a damage waiver cannot be cancelled or refunded. Damage waivers are not transferable between events unless we agree in writing.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.
Faulty or incorrectly supplied goods
If an item arrives damaged, is incorrectly supplied, or you believe it is faulty:
- Contact us within 7 days of delivery for transit damage or incorrect/short-shipped orders, with your order number and photos where applicable. Claims for transit damage or shortages made outside this window may be declined to the extent permitted by law.
- For faults, contact us promptly after the fault becomes apparent. We may ask you to return the item for assessment; where the item is confirmed faulty we will meet our obligations under the Australian Consumer Law (repair, replacement or refund, depending on the failure) and reimburse reasonable return postage.
- Products that fail due to incorrect installation, misuse, event damage, water ingress from improper fitting, or modification are not considered faulty.
Returns process
- All returns require prior authorisation — contact us before sending anything back. Unauthorised returns may be refused.
- Goods must be returned in the condition received, with all components, within 14 days of authorisation.
- Unless the goods are faulty or incorrectly supplied, return freight is at your cost and risk; we recommend tracked postage.
- Approved refunds are processed to the original payment method within 10 business days of us receiving and inspecting the goods.
Hire equipment
RallySafe hire units and associated hire equipment are governed by the applicable hire agreement, not this policy. Damage waivers purchased through this store apply to hire equipment as described in the relevant product listing.
Contact
Status Awareness Systems — 14 Short St, Ulverstone TAS 7315, Australia
Phone: +61 3 6425 7003 · Email: shop@statusas.com